Sudhir ji provides extremely personalized service and takes care of us like family. We went for family vacation to Port Blair, and on landing, one of us got ill and had to be hospitalized. Sudhir ji took care of both the groups - those who had to stay at the hospital (GB Pant) and the rest who went to hotel, shutting between and making sure we could make the best of it.
The first day in hospital he stayed with us till 2am in night! - and insisted that we have some food and took us out at midnight to a remote dhaba and made us eat. Definitely above and beyond any travel agent service that is expected.
Thanks a ton, Sudhir ji, your help during those times was Amazing!